PitLane Store
Store policies
These terms apply to purchases made from PitLane's first-party Store and explain how orders, delivery, cancellations, returns, warranties, and order data are handled.
Seller and pricing
PitLane is the sole seller. Product and shipping prices are shown in Indian rupees and include applicable GST. A tax invoice is issued at dispatch. Availability and dispatch estimates are confirmed when an order is accepted.
Shipping
Orders are delivered to serviceable Indian PIN codes using a third-party courier selected by PitLane. Tracking is shared after dispatch. Supplier-backed products may require availability verification within 24 hours before packing.
Cancellation
Contact PitLane support promptly to request cancellation. Unpaid orders expire automatically. A paid order can be cancelled only before dispatch unless PitLane cannot fulfill it. Approved prepaid cancellations are refunded to the original payment method, with the refund initiated within 5-7 business days.
Returns and damage
Contact support within seven calendar days of delivery for a damaged, incorrect, expired, or materially defective product. Returns require prior approval. PitLane covers the return-shipping cost for approved eligible returns. Change-of-mind returns are not accepted.
Refunds and credit notes
After an approved full-order return is received and inspected, PitLane initiates a refund of the full amount paid, including original shipping, to the original payment method within 5-7 business days. The payment provider or bank may need additional settlement time. Partial refunds and exchanges are not offered initially. PitLane issues the applicable GST credit note when an invoiced supply is reversed.
Warranty and safe use
Manufacturer warranties, where supplied, apply according to their stated terms. Buyers must follow labels, safety data, surface-compatibility guidance, and professional-use instructions. Test products on an inconspicuous area before full application.
Order data and privacy
PitLane uses buyer contact, address, GST, payment-reference, order, and support information to process, fulfill, document, and protect the purchase. PitLane does not receive or store card numbers or CVV. Necessary data may be shared with Razorpay, couriers, tax/accounting providers, and support processors.
For complete eligibility, return instructions, costs, and refund timelines, read the PitLane Store Return and refund policy.
These policies supplement PitLane’s Terms and Privacy Policy. Questions or return requests should be sent through contact support.
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